成功的故事

国家医疗保健提供者

This client is one of the largest health benefits providers in the U.S, covering over 79 million lives to include Federal employees covered under the Federal Employee Program (FEP). 

The client’s health care providers utilize an Interactive Voice Response (IVR) system to access medical information from a multitude of records systems for both patients 和 providers. Service response times routinely went beyond the 30 和 60 second thresholds for the IVR system, resulting in error messages being relayed to their providers, 而不是请求的信息. Additionally, the system lacked error reporting, leading to a deluge of untraceable errors. This resulted in serious findings against the client during audits of the system. 

Moser engaged with the client to deliver a new application using a modern microservices architecture. These services were deployed behind an Application Programming Interface (API) management tool, to allow secure access by the IVR system. Each service had enhanced logging, diagnostics 和 error reporting. These metrics were compiled into daily performance 和 error reports. The reports provided traceability to error responses, allowing the client to address issues in the source systems that our services relied on, as well as greatly reducing audit findings for untracked errors. The performance level of the new services was much higher than their legacy counterparts, leading to a 50% or greater reduction in response times across all service calls. 

During the engagement, the Moser Application Development team achieved the following:

• Orchestrated a Waterfall to Agile transformation, or a
  “hybrid waterfall” approach, to accommodate customer preference 和 development maturity

• Modernized legacy code into current tools 和 architectures

• Created high-dem和, high-performance REST-based
  API系统 

• Created API management platforms 和 service delivery 

• 在高度复杂的情况下管理安全
  服务器/网络结构 

• Enabled granular system logging 和 comprehensive
  报告/分析捕获的数据 

运输公司 

This client is the leading provider of semi-trailers to fleets 和 independent transportation companies. Moser led a project with the client to design 和 develop a modern customer portal application. The client’s customers needed real-time access to a large amount of lease 和 rental equipment data. This new application accommodates several customer roles by allowing users to securely log in 和 perform relevant 和 timely business functions. 

The Moser Application Development Team leveraged Human-Centered Design, working with the client 和 with their customers to underst和 their business processes in order to define 和 design the application.
The team shared an interactive prototype first, 收集额外的反馈, 和 used that feedback to evaluate 和 refine the final project requirements. 

在发现和设计阶段之后, the Moser team developed the application in an Agile manner utilizing the Scrum framework. 在每个两周的开发冲刺之后, the progress was shared with the client 和 desired changes were addressed in the next cycle. 

Despite the portal’s data being stored at multiple locations, each user’s experience was carefully considered, 和 the data presentation was tailored for each role. Some of the critical data points for inclusion were: 

• 客户和公司信息

• 设备及拖车明细

• 通过GPS定位现场设备

• 商业合同和协议

• 维护和工作历史

• 发票、付款和付款历史

The Moser team leveraged data from five different systems in total, but the customer portal application completely masked this complexity. By presenting each user an intuitive interface containing timely information, the client’s customers were quickly able to find what they needed, resulting in more confidence 和 trust in their provider.